LuckyOnes Casino Data Protection

At Lucky Ones, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains how LuckyOnes Casino, operated by Just Entertainment B.V. (registered No. 160603, Scharlooweg 39, Willemstad, Curaçao) and licensed by the Curaçao Gaming Authority under licence No. OGL/2024/164/0246, collects, uses, stores and protects the data you share with us when you play at the Lucky Ones online casino, place a bet on our sportsbook, or use your Lucky Ones login to access your account. By registering with us, you agree to the practices described in this policy.

Who We Are

We at LuckyOnes operate www.luckyones.com and are responsible for all personal data processed through our platform, our affiliate programme run under the Fortunate Partners brand, and any communications you receive from us. As the data controller for LuckyOnes Casino, we determine why and how your information is processed, and we remain accountable for keeping it safe.

Information We Collect

Account and Verification Data

When you register or complete your Lucky Ones Casino login for the first time, we collect the information needed to verify your identity and meet our licensing obligations.

• We collect your full name, date of birth, address and nationality.
• We request a valid e-mail address and phone number to secure your LuckyOnes Casino login and send important account notices.
• We ask you to upload identification documents, which are stored and tracked from the Documents page of your personal profile.
• We record the payment method details you use for deposits and withdrawals.

Financial and Transaction Data

We process information related to your deposits, wagers, winnings and every Lucky Ones Casino withdrawal request, including transaction amounts, dates, currencies and the payment provider used, whether that is a card, an e-wallet or a supported cryptocurrency such as BTC, ETH or USDT.

Technical and Usage Data

Whether you access our platform through a desktop browser or the Lucky Ones Casino app on a mobile device, we automatically collect technical information about your session.

• We log your IP address, device type, browser version and operating system.
• We record gameplay data, including game titles played, session length and stakes placed.
• We track how you interact with LuckyOnes bonuses, promotions and the loyalty programme.

How We Use Your Information

We use the personal data we collect for the following purposes:

• We verify your identity and age to confirm you are eligible to hold a Lucky Ones login and play on our site.
• We process deposits and withdrawals and prevent fraud, money laundering and underage gambling.
• We personalise the offers you see, including LuckyOnes Casino bonus codes, free spin promotions and VIP rewards.
• We send service messages, security alerts and, with your consent, marketing communications about a Lucky Ones no deposit bonus, tournaments or new game releases.
• We analyse usage data to improve our website, our sportsbook and our loyalty programme.
• We comply with our regulatory obligations under our Curaçao Gaming Authority licence.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to keep you signed in, remember your preferences and measure how our promotions perform. Cookies also help us recognise returning players and streamline your LuckyOnes login so you do not need to re-enter your credentials every visit. You can manage cookie preferences through your browser settings at any time; disabling certain cookies may affect how our site functions.

Sharing Your Information

We do not sell your personal data. We share information only where necessary:

• With payment providers and banking partners to process deposits and every Lucky Ones Casino promo code redemption or withdrawal.
• With identity verification and fraud-prevention providers.
• With our affiliate partners operating under the Fortunate Partners brand, on an aggregated or pseudonymised basis where possible.
• With the Curaçao Gaming Authority and other regulators when legally required.
• With our customer support and VIP team, including the dedicated account manager assigned to VIP players.

Data Security

We apply industry-standard technical and organisational measures to protect the data associated with your account at LuckyOnes Casino, including encryption of sensitive information, restricted internal access and continuous monitoring for suspicious activity. Despite these safeguards, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your account.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

• You may request access to the information we hold about you.
• You may ask us to correct inaccurate or incomplete data.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@luckyones.com and we will respond within a reasonable timeframe.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our regulatory, accounting and anti-fraud obligations. Identification documents, transaction records and communication history are kept in accordance with the retention periods required under our Curaçao licence.

International Data Transfers

As we serve players across the euro zone, the United States, Canada, Australia, New Zealand, Norway, Switzerland and South Africa, your data may be transferred to and processed in countries outside your country of residence. Wherever this occurs, we ensure appropriate safeguards are in place to protect your information to the standard described in this policy.

Age Restrictions

Our services are strictly reserved for players aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and the associated funds handled in accordance with our terms and conditions.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of your Lucky Ones Casino account after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or how to manage your LuckyOnes app or browser settings, please reach out to our support team at support@luckyones.com. VIP members can also contact their dedicated account manager or write to vip@luckyones.com for priority assistance.